Shipping policy

Thank you for shopping with PokeHere. We are committed to processing and delivering your order as quickly and securely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or product launches, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Shipping Destinations

PokeHere proudly ships to customers in many countries worldwide. Shipping availability may vary depending on your location and local shipping regulations.

If we are unable to ship to your destination, we will notify you promptly and issue a full refund if necessary.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • United States : 2–7 business days

  •  Australia & Canada: 5–12 business days

  • Europe: 5–12 business days

  • Asia: 5–12 business days

  • Other International Destinations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated during checkout based on the destination, shipping method selected, and the weight or size of your order.

Any available free shipping promotions will be clearly displayed on our website.

Tracking Your Order

When tracking is available, you will receive a tracking number via email after your order has been shipped.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fees unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply to resend the order.

If an order has not yet been shipped, please contact us immediately to request an address update.

Lost or Delayed Shipments

While we work with trusted shipping carriers, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • High shipping volumes

If your package appears to be significantly delayed or lost, please contact us and we will assist you in working with the shipping carrier to resolve the issue.

Damaged Packages

If your order arrives damaged:

  1. Take photos of the package and the damaged items immediately.

  2. Contact us within 7 days of delivery.

  3. Include your order number and photos in your email.

We will review your claim and work toward an appropriate resolution, which may include a replacement or refund where applicable.

Pre-Orders

Items purchased as pre-orders will be shipped once they become available. If your order contains both pre-order and in-stock items, your shipment may be sent together unless otherwise specified.

Please refer to our Pre-Order Policy for additional details.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

PokeHere

Email: contact@pokehere.shop

Phone: +1 (479) 345-1674

Business Address:
43 Goebels Road
LAWES QLD 4343