Contact information
Thank you for visiting PokeHere. We are committed to providing excellent customer service and are here to assist you with any questions or concerns about your orders, products, or our services.
Customer Support
If you need assistance, please contact our support team using the information below.
Phone
+1 (479) 345-1674
Business Address
43 Goebels Road
LAWES QLD 4343
Support Hours
Our customer support team is available during the following hours:
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Monday – Friday: 9:00 AM – 6:00 PM
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Saturday: 10:00 AM – 4:00 PM
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Sunday & Public Holidays: Closed
Response times may be slightly longer during holidays or periods of high order volume.
Email Support
For the fastest service, please email us at contact@pokehere.shop. We aim to respond to all inquiries within 24–48 business hours.
To help us assist you more quickly, please include:
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Your full name
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Your order number (if applicable)
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A detailed description of your inquiry
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Photos or supporting documents, if relevant
Order Assistance
Please contact us if you need help with:
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Order status and tracking
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Shipping questions
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Returns and refunds
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Product information
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Pre-orders
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Payment issues
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Damaged or incorrect items
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General customer support
Business Inquiries
For partnership, wholesale, or other business-related inquiries, please contact us at:
Email: contact@pokehere.shop
Please include "Business Inquiry" in the subject line to ensure your message is directed to the appropriate team.
Our Commitment
At PokeHere, customer satisfaction is our priority. We strive to provide friendly, professional, and timely support to ensure every shopping experience is smooth and enjoyable.
We appreciate your trust in PokeHere and look forward to assisting you.