At PokeHere, we offer pre-order opportunities for selected Pokémon trading cards, collectibles, and upcoming releases. This policy explains how pre-orders work and what customers should expect when purchasing items before their official release date.
1. What Is a Pre-Order?
A pre-order allows customers to reserve upcoming products before they are officially available for shipment.
Pre-order items are not immediately available and will be shipped once the products are released and received into our inventory.
2. Pre-Order Payment
Payment is required at the time the pre-order is placed unless otherwise stated.
By completing a pre-order purchase, you authorize PokeHere to process your payment and reserve your selected product.
3. Estimated Release Dates
Release dates provided for pre-order products are estimates only and may change due to factors outside of our control, including:
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Manufacturer delays
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Supplier availability
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Shipping delays
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Production changes
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Unexpected market conditions
PokeHere is not responsible for manufacturer or supplier delays but will provide updates whenever possible.
4. Shipping Pre-Order Items
Pre-order items will be shipped as soon as they become available.
If your order contains both in-stock items and pre-order items, your entire order may be shipped together once all items are available unless another shipping arrangement is offered.
Additional shipping charges may apply if separate shipments are requested.
5. Pre-Order Cancellations
Pre-orders may be cancelled only if the item has not entered the fulfillment process.
Once a pre-order has been processed, allocated, or shipped, cancellation requests may not be accepted.
To request a cancellation, please contact us as soon as possible.
6. Pre-Order Returns and Refunds
Pre-order products are subject to our standard Return & Refund Policy.
Refunds may be available in situations such as:
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Product cancellation approved before fulfillment
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Order cancellation due to supplier availability issues
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Damaged or incorrect items received
Opened collectible products may not be eligible for return unless they arrive damaged or defective.
7. Product Availability
While we make every effort to fulfill all pre-orders, availability may occasionally be affected by supplier limitations or allocation changes.
If we are unable to fulfill your pre-order, we will notify you and provide an appropriate solution, which may include a full refund.
8. Price Changes
The price confirmed at the time of purchase will apply to your pre-order unless otherwise stated.
PokeHere reserves the right to correct pricing errors before fulfillment. If a significant pricing issue occurs, we will contact you with available options.
9. Multiple Pre-Orders
Customers may place multiple pre-orders. Each order is subject to product availability and the terms outlined in this policy.
Large quantity orders may be reviewed to ensure fair availability for all customers.
10. Contact Us
If you have questions regarding a pre-order, please contact our customer support team:
PokeHere
Email: contact@pokehere.shop
Phone: +1 (479) 345-1674
Business Address:
43 Goebels Road
LAWES QLD 4343
Thank you for choosing PokeHere. We appreciate your support and look forward to delivering the latest Pokémon releases to your collection.