Privacy policy

At PokeHere, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by our payment providers)

  • Order history

  • Account login information (if applicable)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Communicate about your orders

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send promotional emails and marketing communications, where permitted by law and with your consent when required

3. Payment Information

We do not store your complete payment card details on our servers.

Payments are securely processed through trusted third-party payment providers that use industry-standard encryption and security measures.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and technology providers

  • Analytics providers

  • Professional advisors

  • Government authorities or law enforcement when required by law

Each third party receives only the information necessary to perform its services.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Maintain your shopping cart

  • Improve website performance

  • Analyze website traffic

  • Personalize your shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer service

  • Meet legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal information in a portable format

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide consent for data processing. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete that information.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

If you access our website from outside the country where our operations are based, your information may be transferred to and processed in other countries where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

PokeHere

Email: contact@pokehere.shop

Phone: +1 (479) 345-1674

Business Address:
43 Goebels Road
LAWES QLD 4343